Description
Responsibilities
- Serve as the primary point of contact for clients to gather requirements, analyze business processes, and recommend software solutions.
- Configure, implement, and support solutions within Microsoft Dynamics to improve operational efficiency and data management.
- Develop dashboards, reports, and data visualizations using Tableau to help clients monitor KPIs and make data-driven decisions.
- Conduct client workshops, system demonstrations, and training sessions for end users.
- Collaborate with internal technical teams to design, test, and deploy system enhancements and integrations.
- Translate business requirements into technical specifications and documentation.
- Troubleshoot software issues, perform root-cause analysis, and recommend solutions.
- Assist clients with data migration, system upgrades, and ongoing system optimization.
- Provide post-implementation support and ensure successful adoption of solutions.
- Maintain project documentation, user guides, and system configuration records.
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