FrontEnd Coordinator at The TJX Companies, Inc.

Seniority: Entry Level

Experience: 1+ years

TJX Companies operates Marshalls retail stores and provides opportunities for growth in a collaborative, customer-focused environment. The FrontEnd Coordinator oversees front-of-store operations, leads and mentors Associates, ensures prompt customer service, and promotes credit and loyalty programs. The role also coordinates register coverage, addresses customer concerns, maintains store standards, and supports safety and shrink-reduction goals.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Tech stack

Merchandising Techniques, Retail Experience, Training and Coaching

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• For those who meet service or hours requirements: 401(k) match
• For those who meet service or hours requirements: medical, dental, and vision insurance
• For those who meet service or hours requirements: HSA
• For those who meet service or hours requirements: health care FSA
• For those who meet service or hours requirements: life insurance
• For those who meet service or hours requirements: short-term and long-term disability insurance
• For those who meet service or hours requirements: paid parental leave
• For those who meet service or hours requirements: paid holidays, vacation, and sick leave
• For those who meet service or hours requirements: auto and home insurance discounts
• For those who meet service or hours requirements: scholarship program
• For those who meet service or hours requirements: adoption assistance