Salesforce Developer & Administrator - Ads Services at Amazon

Description

The Ads Services Salesforce Team is looking for a smart, motivated, and hands-on Salesforce Developer & Administrator to own and operate our shared production Salesforce instance. This is a hybrid role that combines technical Salesforce development (Apex, integrations, Lightning) with platform administration (configuration, user management, data quality). You will be responsible for day-to-day operations, new feature delivery, integrations with internal tools and AWS services, and ensuring a smooth experience for business teams across Support, Operations, and Customer Advisory.

You will use your business judgement and technical experience to design and build compelling solutions for hundreds of internal customers in a fast-paced, innovative environment.

Key job responsibilities

• Manage configuration of Salesforce features including user management, security, custom objects, page layouts, validation rules, workflows, Flows, and Process Builders.
• Manage Salesforce support requests and escalated administrative needs — provide prompt and complete resolution to technical challenges.
• Collaborate with product owners and business stakeholders on major project roll-outs, including training and troubleshooting for end-users.
• Monitor system health and proactively identify opportunities to leverage Salesforce in innovative ways to improve business processes and increase productivity.

Development

• Design and develop Apex classes, triggers, and batch jobs to support complex business logic.
• Build and maintain Lightning Components and Visualforce pages for custom user interfaces.
• Develop and manage integrations with internal tools and AWS services using REST/SOAP APIs.
• Design and implement MCP (Model Context Protocol) integrations to connect Salesforce with AWS, Retail, and Ads platforms — enabling AI-powered workflows across multi-cloud ecosystems.
• Design, build, and maintain data models and data pipelines for Salesforce — including ETL/ELT processes, data lake integrations, and real-time sync with external systems.

Cross-Cutting

• Partner with system product owners to deliver tailored solutions that support business requirements and drive tangible business value.
• Consult with stakeholders on application performance, scalability, and usability.

A day in the life

Most days start off with a team standup. Participate with a 2-pizza cross functional team of PM and SDEs as they discuss the activities for products and services. In this role you will work with business stakeholders to ideate products and features. You will collaborate with engineers of various levels to break down complex problems with real business impact.

About the team

Advertising Services is inclusive of service and support functions to ensure -- post-sale -- advertising customers are able to hit their marketing objectives. We cover the full spectrum of services and support from Ads Console and Sponsored Ads to Amazon DSP. We will achieve best-in-class service by obsessing over what customers actually need, and when they need it, to confidently and effectively grow their business. Internally, our service teams include Advertiser Support, Programmatic Solutions Consultants (PSC), Advertiser Success (AST), Creative Services, Campaign and Creative Managers (CCM), Ad Operations (AdOps), and AdTech Solutions (ATS).