Site Reliability Engineer at Upwind

Upwind is a runtime-powered CNAPP (Cloud-Native Application Protection Platform) securing cloud infrastructure with real-time data. Our holistic approach helps organizations tackle critical risks, quickly pinpoint root causes, and respond with context and automation. With a global team and a growing market presence, Upwind offers the chance to make a meaningful impact. At Upwind, you’ll have the opportunity to contribute directly to securing the next generation of cloud infrastructure in a fast-paced, collaborative environment.We’re looking for a Site Reliability Engineer to join our Cloud Engineering team and help keep Upwind’s platform and our customers’ environments reliable, available and secure. As one of the first members of the team in the US, you’ll combine observability, incident response and hands-on cloud engineering, working closely with DevOps, R&D and Product.ResponsibilitiesMonitor the health and performance of Upwind’s production infrastructure and customer environments using Grafana, Kibana, OpenSearch and AWS-native tooling.Investigate and troubleshoot issues across environments built on AWS, Kubernetes, Docker and EKS/ECS.Respond to alerts and incidents, open and track cases, and drive issues to resolution with Technical Support, R&D, DevOps and Product.Document, categorize and report incidents, and contribute to root cause analysis.Build and improve observability coverage: dashboards, alerts, metrics and automation that reduce noise and speed up response.Contribute to cloud infrastructure and reliability projects alongside on-call and shift work.Help establish runbooks, processes and best practices for the US team.Keep up with new technologies in cloud reliability, observability and security.